KEY RESPONSIBILITIES:

• Lead and deliver complex client engagements that help identify, design and implement creative business solutions for the company.
• Provide excellent customer service and determine the needs of the client.
• Implement and oversee the quality of deliverables and manage team relationships effectively to ensure exceptional performance.
• Participate in the development and presentation of proposals for business development.
• Balance the needs of key stakeholders and ensure the teams they are involved with are aware of the combined end goals.
• Profit and Loss
• Establish operations objectives and work plans, delegate assignments to subordinate Trainers when necessary, and conduct regular meetings to improve productivity, product knowledge and customer satisfaction.
• Manage and drive performance from the Trainers and Trainees in meeting SLAs and KPIs
• Manage program attrition
• People development
• Analyze performance trends and provide process improvements and resolution
• Collaborate with the Support groups in identifying gaps in the process and providing action plans and resolution

REQUIRED:

• Candidate must possess at least a Bachelor's/College Degree , Preferably Post Graduate Diploma / Master's Degree , any field.
• At least 6-8 years of working experience in the related field is required for this position.
• Applicants must be willing to work in Lahug, Cebu City.
• Preferably Assistant Manager / Managers specializing in Training & Development or equivalent.
• Excellent written and verbal communication skills
• Excellent people management
• Strong interpersonal and influencing abilities
• Strategic thinking that can develop business (training) plans
• Able to work in business opportunities, growth, and revenue