COMPANY PROFILE: This company is mostly known as a provider of hardware and software products. They also provide customer service to their clients all around the world.

JOB TITLE: Mandarin HR Support Specialist

LOCATION: Laguna City

SALARY: P 70,000 - P 90,000 ALL BASIC

SCHEDULE: Dayshift (9:00 AM TO 6:00 PM)

WORK SET UP: Hybrid

BENEFITS: Regular Upon Hire, Medical, Gym, Education Support, Loans and Dental Allowance, Government Mandated benefits

REQUIREMENT:

• Can speak Mandarin and English

• Can read emails from different Chinese speakers

• Exceptional customer service orientation

• Experience assisting customers on phone and live chat, email, social media and web form submissions

• Ability to answer in a very polite way and to give the best solutions

• Open to graduates and undergraduates

• Preferably Filipino-Chinese or fresh graduates or someone with CSR background

• Open to inexperience as long as can communicate well to clients over the phone

• Preferred Filipino-Chinese

• Amenable to work in Laguna

DUTIES:

• Responsible to answer emails and chat regarding Payrolls and HR role

• Provide solutions inquiries of employees of these companies located abroad

• Responding via email if the inquiry is basic

• Coordinate with employees of head office located in China

• Updating employee file such as new address or marital status

• Respond to internal employee concerns via email and calls

• Answer calls from internal employees during office hours

• Listen to global employees and give solutions to their concerns

• Explain and record disputes to salary

• Refresh employees regarding signed agreement

• Collect and approve employees leaves and absences

RECRUITMENT PROCESS:

• Initial Interview

• Final Interview

• Job Offer

APPLY NOW!

• Can speak Mandarin and English

• Can read emails from different Chinese speakers

• Exceptional customer service orientation

• Experience assisting customers on phone and live chat, email, social media and web form submissions

• Ability to answer in a very polite way and to give the best solutions

• Open to graduates and undergraduates

• Preferably Filipino-Chinese or fresh graduates or someone with CSR background

• Open to inexperience as long as can communicate well to clients over the phone

• Preferred Filipino-Chinese

• Amenable to work in Laguna