Job Description

Job Summary:

Under the supervision of the HR People Services Operations Lead, this position is responsible for managing at least 3 or more assigned functional services, in benefits, talent acquisition, global mobility or employee relation related function, etc. Considered as experienced, this specialist position helps deliver complex transactional services to employees within the functional team, managing complex transactions and ensuring accuracy, compliance to SLA, company policies, legal requirements and defined business processes. This position helps drive improvements in owned processes, systems and tools.

Demonstrates competence in own area and has mastered most of the basic job functions.  May still be acquiring higher skill level and gaining exposure to more complex tasks within job function.  Typically works with moderate guidance in area of knowledge.  Includes those who have completed formal training programs.

Key Responsibilities:

1. Trains and ensures to have someone as a back-up in case unable to report to work

2. Acts as a back-up to other team members within or outside the functional team

3. Delivers assigned functional services with accuracy and timeliness.

4. Contributes to the fulfillment of projects and organizational objectives. Begins to identify issues and recommend solutions.

5. Actively participates organizational activities.

6. Begins to identify issues and recommends solutions. Uses judgment within defined practices and procedures.

7. Provides resolutions to an assortment of problems of moderately complex scope.  Responds to questions and issues regarding policies and programs related to assigned functional services and ticket them in the case management tool.

8. Handles projects which have short-term focus.

9. Can play a key role in the new programs, policies deployed by the HR CoEs.

10. Responsible for meeting agreed individual Service Level Agreement and key performance indicators, mutually agreed with direct supervisor

11. Ensures process documentations /job aids are in place and updated for assigned processes.

12. Tracks, logs, monitors and reports transactions through transaction log in SharePoint and ensure trackers are up to date in a timely manner.

13. Analyzes own metrics or KPI and present during individual KPI reporting.

14. Documents and reports Root cause analysis (RCA) for misses in delivery of assigned services via RCA tool.

15. Provides data and analysis related to assigned functional services when needed.

16. Recommends and/or drives improvement initiatives within owned processes in a bigger scale.

17. Participates/leads in organizational and workstream activities. Effectively utilizes skills to actively participate in group or team meetings and activities. Contacts primarily with colleagues within the department with occasional cross-functional and external customer contacts on routine matters.

18. Assists in communicating HR programs and projects through a variety of on-line and electronic tools and mechanisms.

19. Develops, reviews and updates FAQs as needed

20. Works under normal supervision, still occasionally directed on several aspects of their work.  Follows established directions. Work is reviewed for accuracy and overall adequacy.  Begins to participate in own career development planning.

21. Attends mandatory/agreed trainings

22. Promotes and adheres to Company’s commitment on corporate social responsibility.

23. Willing to be assigned in BGC, Taguig

24. Willing to work in Night shift



Education:

-Graduate of bachelor's degree. Preferably HR or IS related

Experience:

- Degree or equivalent and typically requires 2+ years relevant experience

- Knowledge and expertise in Workday and ServiceNow systems is required 

Competencies:

• Knowledge
  • MS Office
  • Prior HRIS user experience
  • Workday
  • ServiceNow
• Competencies
  • This role requires strong attention to detail, good organizational, analysis, task management, and communications skills, and the ability to handle confidential information with discretion.
  • Should be a team player. Able to work well with others.
  • Diligent and able to handle tasks under pressure.
  • Quick learner, particularly in following processes and using HR Systems and tools
  • Demonstrate commitment towards problem-solving and reaching resolution.
  • Work collaboratively and proactively to ensure the work is completed accurately, clearly, and on schedule.
  • Conduct analytic tasks
  • Contribute as part of a team to drive solutions. 
  • Be flexible to quickly respond to changing priorities and ad-hoc projects.
  • Continuously looking for process improvement in all aspects of assignments.
  • Full use and application of standard principles, theories, concepts, and techniques.  Still developing skills and knowledge necessary at career level. 
  • Understands and can articulate how work goals impact organization's business plans. General awareness of organization’s competitive markets and position.
  • Exhibits professional behaviors and presentation.

Please refer to job description.