Company Profile: One of the Biggest IT Services companies originated in India. They provide services in many companies globally. The company is also supporting Fortune 500 Companies and has more than 200,000 employees and is visible to 90 countries globally.

Position: Korean Quality Assurance Analyst

Industry: IT/BPO Company

Salary:  Php 90,000 MAX

Location: BGC, Taguig

Work Schedule: Shifting (2 days off)

BENEFITS:

• HMO

• Allowances

• 13th month pay

• Leave Credits

• Government Mandated Benefits

• Laptop/ Desktop provided (After 1 week)

• Competitive language premium

Responsibilities:

• Identify strengths and skills that needs to be improved (process and communication)

• Ensure that quality calls and performance metrics are met

• Participate in call calibrations and meetings

• Prepare, review and present the quality analyst result of the agent

• Provide feedback for improvements

• Monitor the performance of team members

Recruitment Process:

• Resume Screening

• Initial - Phone interview

• Language Assessment

• Final Interview with Quality Manager

• Job Offer

• Open for Filipinos fluent in Korean language.

• Open for Korean nationals who have a permanent visa.

• With at least 2 years experience as a Quality Analyst

• Experience in customer service is a plus (preferably in contact centers, includes time in a quality assurance role)

• Willing to work for a well known account

• Willing to work in BGC, Taguig and shifting schedule

• Can start as soon as possible

Thank you very much and we are looking forward to assist you