• Receiving of incoming communications from different channels
• Handling customer queries and feedback
• Pro-active outbound sales calls to customers.
• Ensure excellent customer service and customer experience
• Comply with sales standards, targets, documentation and processes.
• Execute intuitive data handling and cohesive team coordination:
• Provide data, analysis and feedback
• Update knowledge about the current marketplace situation
• Liaise with sales team to develop specific sales strategies

Job Description

Sales Support plays a key role in helping the Sales Team grow the business in terms of generating and increasing sales, catering to customers’ & prospects’ concerns, executing excellent customer service, developing & implementing sales strategies, and ensuring smooth sales processes.

• Holder of a Bachelor’s degree in Marketing, Business or any related field
• At least 2 years of proven work experience in the Sales Support function (wholesale distribution) or similar.
• Computer literate, especially in using MS Office Applications (Word, Excel, PowerPoint), email application, and SAP B1.
• People person: excellent verbal and written communication skills
• Analytical, mathematical, detailed and multitasking
• Results-oriented, organized team player