Job Overview

Under close guidance or supervision, develops the skills necessary and learns the basic knowledge needed to provide support to clients.

Essential Functions

• Trains to provide day to day guidance and support to clients
• Learns the technical skills necessary to answer client queries and maintain logs and ensure follow through
• Develops the interpersonal skills necessary to build effective business relationships with defined clients
• ·Develops an understanding of clients’ potential business needs
• ·Develops the knowledge to ensure accurate and timely communication of support issues to relevant departments within the support cycle
• · Provides support to other team members

Qualifications

• ·Bachelor's Degree Req
• ·Proficient in PC applications such as Excel.
• ·Ability to communicate effectively with various levels in the organization (written and oral).
• ·Ability to carry out some analysis and information gathering to resolve problems on routine matters.

Please refer to job description.