The role of the Customer Experience Manager is to proactively increase customer satisfaction and loyalty by creating an ongoing strategy for anticipating and meeting customer needs in every interaction. He/she organizes and leads the Customer Experience team to ensure that the overarching strategy and vision for the team be followed and implemented. He/she works closely with marketing managers to align goals and visions, as well as the ICT and Operations managers to ensure all customer interactions— both in-person and online — are according to set standards

• Graduate of a 4-year course preferably Business Administration or related field

• At least 5 years related work experience

• Outstanding written and verbal communication skills

• Good understanding of management practices and techniques.

• Excellent leadership and interpersonal skills

• Working knowledge of customer service software, databases and tools