It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Number of Opening: 1

The DCX Client Services - Home-Based Billing/Inventory Specialist will work full-time for a growing business based in the United States. In this role, you will have the opportunity to learn new skills while utilizing the knowledge you've already gained. You will be responsible for closely following the instructions and processes outlined by our client, ensuring accuracy and efficiency in your daily tasks.

This role requires flexibility as the daily tasks will vary, and the ideal candidate will possess a strong attention to detail, the ability to work well with co-workers, and a strong desire to continuously learn new skills.

REQUIRED CORE COMPETENCIES

• Active Listening Skills: Fully understand customer needs and respond appropriately.
• Organizational Skills: Ability to prioritize and coordinate multiple tasks efficiently.
• Attention to Detail: Ensure accuracy in all billing processes, inventory management, and data entry.
• Ability to Work Under Pressure: Meet deadlines and manage competing priorities.
• Flexibility & Teamwork: Be adaptable to changing tasks and work effectively within a team. Ability to work overtime when necessary.

WHAT YOU WILL DO

• Billing Management: Prepare, send, process, and track billing payments.
• Invoice Processing: Respond to billing inquiries, process client invoices, and prepare billing reports.
• Customer Portal Management: Complete and process all invoices to be uploaded into customer web portals or shared online services for payment.
• Collaborate with Collection Team: Communicate with the collection team to track the status of invoices and ensure timely payment.
• Manage Payment Requests: Ensure that requests for payment of pending debts are made in a firm but considerate manner.
• Client Correspondence: Resolve issues and answer questions from clients regarding billing and payments.
• Inventory Management: Manage inventory-related paperwork and tracking.
• Data Entry: Perform data entry in the Sage system to track billing and inventory.
• Discrepancy Monitoring: Monitor payments and accounts to identify and resolve discrepancies.
• Ad-Hoc Tasks: Perform other duties as assigned.

WHAT WE LOOK FOR

• Education: Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• Experience: 1-3 years of proven experience as a billing coordinator, bookkeeper, or similar role.
• Technical Proficiency: Proficiency in Microsoft Office Suite (Word, Excel, Outlook). Experience with Sage Intact is a plus.
• Communication Skills: Strong verbal and written communication skills to interact effectively with clients and internal teams.

WHAT WE OFFER

• Salary Range: PHP 30,000 – 37,500
• Industry: Promotions
• Job Type: Full-time
• Work Shift: 8:00 AM - 5:00 PM CST (USA)
• Workdays: Monday through Friday (USA)
• Written and Spoken English Skills: Very Proficient

BENEFITS OF WORKING WITH US

• Industry-leading salary packages.
• Permanent work-from-home setup.
• Company equipment provided.
• Internet stipends upon hiring.
• HMO Coverage.
• PTO credits and service incentive leaves.
• Major spring and winter company live events.
• Monthly employee appreciation virtual events.
• Company-provided career skills training courses.
• A company culture focused on personal and professional growth.

WHO WE ARE

DCX is a leading BPO that supports growth minded small and medium sized businesses in the United States. If you're interested in working with some of the fastest growing companies in the USA, we're excited to have you apply!

To our customers, we promise that we will help them focus on their most important goals by providing superior back-office services. We bring a mindset of quick response, attention to detail, and innovative ideas to all that we do for our customers.

To our team members, we promise to be a company that is, first and foremost, dedicated to our employees. We aim to be a compassionate organization that looks after everyone's well-being through generous salaries, empathetic management, and growth-oriented training. We are always looking to offer perks in addition to pay, including work-from-home opportunities, travel allowances, meals, and more.

We look forward to receiving your application and getting to know you better!

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Please refer to job description.